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How to handle Robo Calls April 25, 2016

Posted by TelUS Consulting Services in CLEC catagory, Wireless catagory.

What is a Robocall?
A robocall is an automatic, computer-generated phone call made to your phone number (mobile or landline) from a solicitor. Illegal robocalls range in variety from dangerous phishing scams, to unsolicited (and annoying) sales calls. But keep in mind that some robocalls are legal, and can include important doctor appointment reminders, surveys, school closing announcements and political campaign calls.

Why Am I Getting So Many Robocalls?
Easy to acquire technologies use software, computers and the Internet to make thousands (even millions) of cheap calls with global range. In fact, many illegal robocalls originate from overseas. Similar technologies make it easy for scammers to “spoof” a phone number so it looks like you are being called by a legitimate number like your neighbor or even the IRS. Robocalls can be quickly set up and illegal scammers work hard to avoid detection.

How Should I Handle Robocalls/Phone Scams?
On the next page, we have provided a list of Do’s and Don’ts for dealing with robocalls, along with a sampling of tools you can use to block such calls. Keep in mind, the type of voice service you subscribe to, such as a wireless provider or through your local cable company, will dictate the types of robocall blocking tools available to you. Caregivers and elders should be especially alert to scamming robocalls since this group is often the most vulnerable.

What Tools Can I use to Stop Robocalls?
The National Do Not Call Registry found at https://www.donotcall.gov/ gives you a choice about whether to receive telemarketing calls at home. You can register your home or mobile phone for free.

The Federal Trade Commission also has some helpful information about robocalls in general [https://www.consumer.ftc.gov/articles/0259-robocalls], as well as ways to avoid becoming the victim of a scam [https://www.consumer.ftc.gov/articles/0076-phone-scams]. If you are a subscriber to a wireless service, the Wireless Association has a sampling of robocall blocking tools here [http://www.ctia.org/your-wireless-life/consumer-tips/blocking-robocalls].

Below are some tips of what to do and not do and some helpful mobile applications, provider and third party solutions.

Robocall Do’s
 Do contact your voice provider to inquire about available tools.
 Do register with the FTC’s Do-Not-Call list AND file complaints.
 Do educate yourself about available tools.

Robocall Don’ts
 Don’t answer calls with an unfamiliar caller ID.
 Don’t press 1 or 2 to get removed rom their list (it won’t work).
 Don’t engage.
 Don’t give personal information.
 Don’t give financial information.


A Sampling of Tools for Blocking for your wireless devices

Android Apps
 Legal Call Blocker Free
 Call Blocker Free
 Safe Call Blocker (black list)
 Call Control – Call Blocker
 Call Filter
 My CallBot Caller ID
 Caller ID, Block Calls & Texts
 Calls Blacklist – Call Blocker
 Mr. Number
 Root Call Blocker Pro
 Truecaller- Caller ID & Block
 Whitepages Caller ID

iOS Apps
 Airtel Call Manager
 Call Bliss
 Call Mute
 Call Manager for Do Not Disturb
 Detector App
 Truecaller: Number Search & Block
 Robokiller
 Whitepages ID
 Sync.ME
 Reverd Free Spam Call

Blackberry Apps
 Advanced Call Blocker
 Block Unwanted Calls
 Call Block
 Call Blocker
 Ultimate Call Blocker
 Call Blocker Free
 Call Control Blacklist
 Junk Call Blocker
 SMS Blocker

Windows Apps
 Advanced Blocker
 Best Spam Killer
 BlackBaller
 Call Blocker
 Easy Reject
 Truecaller
 Call+SMS Filter

I hope this is helpful to everyone out there. While I have tried a lot of the tools listed, the simple blocking app built into your Android seems to work best for me. If you use Apple I strongly suggest getting one of the add on apps.


Joe Buck, NCE

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