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Today’s Words of Wisdom June 18, 2013

Posted by TelUS Consulting Services in Uncategorized.
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“Heed the still, small voice that so seldom leads us wrong, and never into folly."

Marquise Du Deffand

TelUS Consulting Services Our Customer is our Greatest Asset
Joe Buck – NCE
Principal Partner
13 Emerald Circle
Ormond Beach,
Fla. 32174
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Tips to make Working from Home Work June 12, 2013

Posted by TelUS Consulting Services in Social Media.
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When you’re telecommuting — and your colleagues aren’t — the burden is on you to make things work. Here are three ways to prove you’re a valuable team member, even if you’re not in the office every day:

  • Understand the expectations. Should you match your colleagues’ hours? Is it OK to take appointments during business hours without telling your manager? Actually ask those questions; don’t just assume you know the answers.
  • Make the most of face-to-face time. When you are in the office, fill your calendar with meetings — breakfast, lunch, and dinner — to build relationships. Ask people about themselves and their work.

Be seen. Make yourself more than a disembodied voice on a telephone line. Improve your visibility by videoconferencing whenever possible. Even though you’re at home, dress professionally and keep your desk clean.

Work smarter, not harder. Use your time wisely. Find a quiet place to work, away from the distractions of home.

Joe Buck, NCE

Market Research before product development… June 10, 2013

Posted by TelUS Consulting Services in CLEC catagory.
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When you’re on the hook to launch a new product or service, you need to answer a critical question: How many customers will buy it? It’s tempting to jump right in, assuming everyone will want your fantastic new offering. Its more tempting to jump right in when your sales team is telling you they need this product to sell. But before you put the resources of yourself and/or your company into building, marketing, and launching a product, it pays to research just how big the market is. Your gut feel may be directionally correct, but double-check it against hard data about potential customer groups. And don’t do this in a vacuum. Be sure to have an objective conversation with the people within your company as well as within the marketplace about exactly where this product will play and how big that market might be. Defining the specifics will help you clarify your product’s competitive advantage. Product viability research can save you and your company from making costly mistakes.

 

Joe Buck, NCE

Florida quietly shortened yellow light lengths, resulting in more red light camera tickets for you! May 22, 2013

Posted by TelUS Consulting Services in Social Media.
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A subtle, but significant tweak to Florida’s rules regarding traffic signals has allowed local cities and counties to shorten yellow light intervals, resulting in millions of dollars in additional red light camera fines.

A Tampa News department discovered the Florida Department of Transportation (FDOT) quietly changed the state’s policy on yellow intervals in 2011, reducing the minimum below federal recommendations. The rule change was followed by engineers, both from FDOT and local municipalities, collaborating to shorten the length of yellow lights at key intersections, specifically those with red light cameras (RLCs).

While yellow light times were reduced by mere fractions of a second, research indicates a half-second reduction in the interval can double the number of RLC citations — and the revenue they create. The investigation stemmed from a December discovery of a dangerously short yellow light in Hernando County. After the story aired, the county promised to re-time all of its intersections.

Red light cameras generated more than $100 million in revenue last year in approximately 70 Florida communities, with 52.5 percent of the revenue going to the state. The rest is divided by cities, counties, and the camera companies. In 2013, the cameras are on pace to generate $120 million.

“Red light cameras are a for-profit business between cities and camera companies and the state,” said James Walker, executive director of the nonprofit National Motorists Association. “The (FDOT rule-change) was done, I believe, deliberately in order that more tickets would be given with yellows set deliberately too short.”

The National Motorists Association identifies itself as a grassroots group that’s been advocating for drivers since 1982. It fought the national 55 mph speed limit and is now campaigning against red light camera technology, contending the technology primarily targets safe drivers who are victims of short yellow lights or safely roll through right turns.

Proponents of the technology hang their hats on a reduction of serious accidents at RLC intersections. They also point out that every electronically generated violation is reviewed by a local police officer or sheriff’s deputy before a citation is validated and sent to a driver. But questions about the fairness and constitutionality of RLCs linger, with questionable motivations of the state’s yellow light reductions likely to add fuel to the fire.

FDOT CHANGES THE RULES

Yellow light times are calculated by a complex formula that takes into account variables such as the size of an intersection, the incline/decline of the roadway, driver reaction time, and deceleration rate. But ultimately, the proper intervals come down to a driver’s approach speed.

When the Florida legislature approved 2010′s Mark Wandell Act, regulating red light cameras across the state, FDOT had a long-standing rule that mandated yellow light calculations factor in either the posted speed limit or 85th percentile of drivers’ actual speed — whichever was greater.  The point of the law was to calculate safe stopping times for the majority of drivers on any given roadway.

But in 2011, FDOT struck the “whichever is greater” language from its Traffic Engineering Manual (TEM), reducing minimum yellow light lengths and allowing communities to re-time their signals at RLC intersections.

A number of communities have shortened their already-safe intervals to the new minimums. In some cases, FDOT mandated longer yellow lights, but seemingly only at intersections that hadn’t been in compliance for years.  Around Greater Tampa Bay, the yellow interval reductions typically took place at RLC intersections and corridors filled with RLC cameras.

FDOT’s change in language may have been subtle, but the effects were quite significant. The removal of three little words meant the reduction of yellow light intervals of up to a second, meaning drastically more citations for drivers. A 10 News analysis indicates the rule change is likely costing Florida drivers millions of dollars a year.

“I think it’s immoral to do that,” Walker said. “You’re basically punishing safe drivers with deliberately improper engineering. That’s not moral to me.”

But FDOT claims it had no financial motive to shorten yellow lights; the agency doesn’t receive any direct payments from RLC fines.  The state’s portion of each $158 citation is split between its General Revenue Fund ($70), the Department of Health Administrative Trust Fund ($10), and Spinal Cord Injury Trust Fund ($3).

FDOT Traffic Operations engineer Mark Wilson said the agency was merely cleaning up language in its TEM to match federal guidelines. But 10 News found Florida’s rules were already in compliance with federal guidelines, and there are no federal suggestions discouraging the use of “whichever is greater.” FDOT is also ignoring numerous other federal guidelines (see below) that encourage longer yellow intervals.

 

SHORTER YELLOWS: WHO’S DOING IT?

FDOT’s revised TEM provides bare minimum yellow light intervals for RLC intersections, based on speed limit. While the formula can fluctuate if the approach grade isn’t flat, no consideration is mandated for drivers’ actual approach speed:

But local news crews found numerous communities using , or skirting, the minimums:

  • Port Richey, New Port Richey, and FDOT collaborated to reduce yellow light times along U.S. 19 from 4.5 seconds to the bare minimum, 4.3 seconds.
  • An FDOT analyst instructed New Port Richey to reduce its yellow light interval for the Main St. RLC (at U.S. 19) from 4.0 seconds to the bare minimum, 3.0 seconds.
  • Hillsborough County shortened the yellow interval on Bell Shoals Road (at Bloomingdale) in Valrico from 4.0 seconds to the bare minimum, 3.6 seconds.
  • Tampa has yellow lights below the state’s 4.0-second minimum for 45mph zones at Hillsborough/Nebraska and Adamo/50th. Those RLC intersections turn red after just 3.9 seconds; city engineers claim the complex yellow light formula allows them to go below the TEM minimums.
  • St. Petersburg had yellow intervals that were shorter than FDOT minimums, but alert resident Matt Florell pointed them out and the city fixed them. Florell said thousands of citations were issued inappropriately, while a city engineer said four intersections had slight “malfunctions,” where the yellow lights were only off by 0.1 seconds. Either way, ticketed drivers were not notified of the issues and no refunds were offered.
  • Oldsmar had a similar issue, where its intersection at Tampa Rd. and SR-580 (State St.) was improperly timed.  The yellow light was just 3.0 seconds instead of 4.3 seconds. When the problem was addressed last fall, citations plummeted by 90 percent. But no notices, or refunds, went out to ticketed drivers.

FDOT’s new rules didn’t shorten every RLC intersection’s yellow lights; many cities and counties had lights that were so far out of compliance the new minimums actually increased the intervals.  Tampa and Hillsborough County both increased some intersections in recent years, but most in their jurisdictions remain at the bare minimum.

St. Petersburg city councilman Charlie Gerdes has also been pushing his city to lengthen its yellow intervals, about half of which are at the state minimum, but Gerdes has had trouble getting the entire council to follow him on the issue.

So bottom line, our salaries have dropped, our home values plummeted and thus the counties tax revenues. have fallen. In order to live the way we are accustomed and to keep the healthy salaries of the county and state elected officials at their current levels, they have to get the money from someplace…why not from your driving habits. And remember that these traffic light tickets will affect your insurance rates….hmmm…conspiracy?

Telecoms still wrestle with Sandy; most cellular networks restored – Red Cross is helping November 6, 2012

Posted by TelUS Consulting Services in Social Media.
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Verizon Communications says it may be a few weeks before all of its wired and Internet customers affected by Superstorm Sandy see their services fully restored, especially in areas still without power. Meanwhile, Verizon Wireless says 98.1% of its cell sites hit by the storm are up and running. AT&T has 96.5% of its sites restored in the affected areas, with more than 90% of its sites in New York City restored.

The American Red Cross has a massive response to Superstorm Sandy underway to help people across multiple states. The Red Cross is providing aid and comfort to thousands and has large relief operations underway in New York and New Jersey, where residents felt Sandy’s biggest impact. Shelters and feeding sites are open and emergency vehicles are distributing food, water and relief supplies in these states.

These poor people got hit hard. The Red Cross response to Sandy is very large, and will be very costly. People can make a financial donation in support of Red Cross Disaster Relief by visiting http://www.redcross.org, calling 1-800-RED CROSS (1-800-733-2767) or texting the word REDCROSS to 90999 to make a $10 donation. You can also use the “donate” feature on the free Red Cross Apps for mobile devices to support this relief response. Contributions may also be sent to someone’s local Red Cross chapter or to the American Red Cross, P.O. Box 37243, Washington, DC 20013.

Joe Buck, NCE

New York City to award free fiber-based broadband to area startups October 26, 2012

Posted by TelUS Consulting Services in Data Networking catagory.
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New York City believes the best way attract more high tech startups is to give them a fiber connection, so on Friday the city announced a contest whereby New York-based startups can compete to get a fiber-based broadband connection.

The ConnectNYC Fiber Challenge contest is targeting companies with less than 100 employees. Over a two-year period, the organization will award $12 million, including $7 million to be allocated in 2012. On average, the city said each deployment will cost about $50,000.

Interested businesses who want a fiber connection have until Nov. 27 to apply and make their case as to why their site is worthy of a fiber-based connection.

“Contestants demonstrating the highest potential impact of fiber connectivity–on their own business, nearby businesses, and underserved areas–will become finalists,” said ConnectNYC in a blog post. “Finalists will have a chance to win a free build-out of fiber internet connectivity to their place of business.”

This contest is part of a move by New York City’s Mayor Michael Bloomberg to motivate service providers like Time Warner Cable (NYSE: TWC) to expand fiber availability in NYC to more businesses.

In late August, the cable MSO’s business unit Time Warner Cable Business Class (TWCBC) committed $25 million to build a new fiber network in New York City to better serve its business customer base.

One recipient of TWC’s recent fiber network drive is the Hispanic Information and Telecommunications Network (HITN). At that time, TWCBC was in the process of completing a multimillion-dollar fiber build to serve tenants of housed in the 300-acre Brooklyn Navy Yard business complex.

As the complex’s first tenants to use the TWC fiber connection, HITN said it is “utilizing the technology to improve and enhance its overall business operations, as well as to transport and deliver its online and television-based educational programming to viewers across the U.S. and Puerto Rico.”

Looks like someone is finally taking a bipartisan approach to promoting growth and helping our ailing our economy. Congratulations New York.

Joe Buck, NCE

And now the Cable Companies jump in –  Comcast plans usage-based system for broadband customers May 25, 2012

Posted by TelUS Consulting Services in Data Networking catagory.
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Comcast plans to end its 250-gigabyte limit on data for broadband subscribers in favor of a tiered system in which heavy users would pay more. The cable giant will test two pricing plans over the next few months, with one granting 300 GB of usage each month to Internet Essentials, Economy and Performance tiers, and bigger data limits for higher tiers, and the other trying out a 300 GB cap for all users. Under both scenarios, users who go over the caps would pay about $10 for each additional 50 GB of data.

Interesting how they sell us products and services that consume such high bandwidth, all the while lulling us into believing that watching a movie or TV on on IPAD is free. And once they have a generation hooked, they go to a pay as you use it bandwidth plan to suck the life out of our wallets. And all this time we thought that Skype, Vonage and the like was the wave of the future because it was cheaper. Hang on America, your about to get the short end again…

Joe Buck, NCE

Video Conferencing player Polycom falls this quarter April 9, 2012

Posted by TelUS Consulting Services in Data Networking catagory.
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Polycom (Nasdaq: PLCM), which had strong enough fourth quarter numbers  that analysts in January raised price targets for the videoconferencing company’s stock to upwards of $24 a share, just-released preliminary results for the 1Q2012 which fall way below expectations, due, the company said, to softer demand than expected for its product in both the APAC and North American regions, as I have been predicting all quarter.

Immediate response to the estimated numbers has Investor withdrawal  pushing shares down nearly 19 percent to $14.79 in pre-market trading, flirting with the stock’s 52-week low of $14.45 (it’s high was a whopping $34.30 last summer).

Polycom said it expects to report net revenues for the quarter in the range of $364 million to $370 million, compared with net revenues of $344 million in the first quarter of 2011, a seven percent increase. In January, the company said it expected sales of some $399 million, and analysts expected sales to be in the range of $399.7 million for the quarter.

The company today said its EPS would be in the range of 21 to 23 cents, down from 24 cents a year ago; analysts were calling for 30 cents per share. Polycom said the quarter saw sales increases in every region but acknowledged the growth rate was below our overall expectations. According to ther CEO, Polycom’s current operating model assumes a higher level of revenue growth, and we will analyze our assumptions between now and our regularly scheduled call on April 18th.

Earnings per diluted share for the first quarter likely will come in at 7 to 9 cents on a GAAP basis, Polycom said, a big drop from the 19 cents per diluted share on a GAAP basis in the first quarter of 2011.

Polycom said its best-perfroming region was EMEA, where sales increase 15 to 17 percent, year over year; APAC was up five to eight percent and the Americas were up one to three percent.

Network infrastructure, meanwhile, saw the strongest growth in Polycom’s product lines, improving 11 to 14 percent from the same period a year ago; UC personal devices were up 7 to 9 percent, and UC group systems improved 4 to 6 percent.

As I have been recommending over the years of following this company, Polycom has announced several strategic relationships to fill out its product offerings however these things take time. This will be a company to watch a year from now but in my opinion caution is the key word right now.

 

Joe Buck, NCE

Lose the bra…or your job…Really? March 6, 2012

Posted by TelUS Consulting Services in Job Opportunities.
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One Atlanta woman’s unmentionables are coming in for an awful lot of public mentions–she’s claiming she lost her job because of her bra.

For the past eight months, Vashawn Dennis has sorted mail with StaffMark, a UPS contractor. She’s also set off the metal detector whenever she comes to work–thanks to the underwire in her bra. Two weeks ago she was told the bra had to go.

“I was told by my supervisor after I went through the metal detector that I couldn’t wear my underwire bras to work,” Dennis told Atlanta’s WXIA TV. ”I told her that’s the only kind of bra I could wear because of the support. I need that support. It was either ‘change your bra, or you don’t have a job’,” Dennis said.

Susan Rosenberg, a UPS spokeswoman, told the TV station that Dennis had not been fired and, to her knowledge, she does not have a history of setting off the metal detectors. “We require our employees to go through security screening without incident. To our knowledge, we have not had issues with underwire garments going off in the past, but would encourage her to wear a different undergarment to work.”

She said the incident was under investigation. In 2008, when filmmaker Nancy Kates set off a metal detector during a security screening at Oakland International Airport because of her bra, Kates objected to a pat-down: “You can’t treat me as a criminal for wearing a bra,” she said. She went to the bathroom, removed it, and went through the screening bra-less. She later reported that a supervisor had told her that underwire bras were the top culprit for security false alarms.

Thursday, StaffMark offered to give Dennis a job at another facility. But she said she’s not interested in returning to the company–and that she plans to  take legal action. “If I’m not causing a security threat, then what’s the problem? They’re telling us what kind of bras to wear. That’s not fair to any woman.”

40 years and if I once ever told a woman to lose the bra…I would have had a harassment suit. Times they are a changing.

Joe Buck, NCE

Chattanooga, Tn city government fiber project a success February 22, 2012

Posted by TelUS Consulting Services in Data Networking catagory.
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EPB revealed on Friday that it has surpassed 35,000 fiber-optic customers in the Chattanooga area, leaping ahead of initial projections of 26,000 users by the third year. The 59-employee fiber-optic division brought in $57.3 million in its third year, according to the company’s 2011 report.

If the city-owned utility continues to make money and pay down its debt, it will become the most successful government-owned network after cities such as Chicago, Philadelphia and Marietta, Ga., gave up their similar efforts. At the current rate, EPB can shave seven years off the time it will take to pay off its telecom debt, becoming virtually debt-free by 2020 instead of 2027 as projected.

Even so, the government utility still is spending money to sign up new customers, a process that will increase debt until 2013. The utility has $51 million in total debt so far, but it only needs 30,000 customers to break even on operational costs.

EPB won’t speculate about when EPB could earn enough to offset the taxpayer dollars that helped fund the Smart Grid, but the utility already is finding new sources of revenue.

A new advertising program brought in $30,000 in January, and is projected to show $360,000 in ad revenue for the year. The main driver of cost is the cost of video content, which will have to be offset.

It appears on the surface that one city utility is doing broadband right, for both the city and its residents. It’s a shame more small cities don’t jump on the band wagon and learn something from this.

Joe Buck, NCE

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